THE CITY
The City of Melville is on the southern shores of the Swan and Canning rivers and home to over 100,000 people. It is a diverse and multicultural community which enjoys a rich built and natural heritage, a blend of retail and business precincts, an abundance of opportunities for physical and social activity, and open spaces set within a unique natural landscape. It is an exciting and transformational time for the City with its key focus areas being a Customer First Approach, digital transformation, business partnering and process improvement.
THE ROLE
As part of its reimagining of the customer experience, the City is developing a Customer First Approach strategy, implementing a new Customer Relationship Management (CRM) system, and upgrading the telephony and contact centre. This newly created Customer Experience Program Manager will work collaboratively across the organisation and with its own Customer Experience team to ensure successful outcomes across these programs. Reporting to the Director Community Development and managing a team of around 20 people, this is a key leadership role and a member of the Management Leadership Team, accountable for helping to achieve a customer-centric culture.
REQUIREMENTS
The City is seeking an adept customer experience professional with leadership experience in a medium to large complex organisation, and outstanding project management skills including leading technology, process and behavioural change. The ability to use complex data intelligence to deliver innovative business improvements using contemporary methodologies and quality management tools is essential, and prior experience in driving a CRM system implementation is highly desirable.
THE PACKAGE
In return, you will receive a generous base salary package of around $200,000 plus super plus five weeks’ annual leave and a nine-day fortnight, on a fixed term contract of three years.
To apply please click the Apply Now button or visit www.beilbydt.com.au
quoting reference 1323810
Please provide a comprehensive resume together with a covering letter of no more than two pages, outlining your interest in the position and addressing your suitability to the role.
Download an Application Pack by clicking or copying and pasting this link in your browser: https://beilbydt.com.au/application-packs
For initial enquiries, or for any assistance you may need in making your application, please contact Emily Bulloch
for a confidential discussion on 0427 582 402
or ebulloch@beilbydt.com.au
.
Applications will close at 4pm AWST on Wednesday 7 May 2025.
Customer Experience Program Manager - City of Melville
Customer Experience Program Manager - City of Melville
Job Type:
Contract / Temp
Location:
Fremantle & Southern Suburbs, Perth
Category:
Government / Local Government
Sub Category:
Local Government
Date Published:
15-Apr-2025
Job Reference
1323810
